EXPERIENCED LAWYERS DELIVERING TELEPHONE LEGAL ADVICE established London 1993

Privacy Policy

  

1. Introduction

This policy explains:

  1. how we collect information about you both      directly and indirectly;
  2. what information we collect about you
  3. the ways in which we may use and share that      information; and
  4. how you can update or access any personal      information we hold about you.

Please read this Privacy Policy in conjunction with the applicable Services terms & conditions and any other product or service terms of which you have been notified.

2. How We Collect Information

  1. We collect information directly from you when      you are asked to provide personal details about yourself, including but      not limited to when you:
    1. purchase products or       services from us whether in store, online, by phone or elsewhere;
    2. register to become an Pay       As You Talk Law customer;
    3. submit enquiries to us or       contact us;
    4. enter any promotions,       competitions or prize draws via the Services;
    5. use Pay As You Talk       products and Services;
    6. take part in market       research; and/or
    7. when you terminate your       account with us.
  2. We collect information indirectly from you      when you use the Services, including but not limited to when you:
    1. visit or browse this site       or other Pay As You Talk Group websites;
    2. browse or otherwise access       the Internet, WAP sites and/or the mobile internet via the Services;
    3. download any software that       allows us to view your Broadband setup functionality and to proxy on to       your computer; or
    4. use our networks       (mobile/broadband or other).
  3. We collect information about you from other      sources, including but not limited to:
    1. credit reference agencies;
    2. fraud prevention agencies;       and
    3. business directories and       other commercially or publicly available sources.

3. The Information We Collect

We collect such information as:

  1. your name;
  2. billing address;
  3. installation address;
  4. delivery address;
  5. telephone number;
  6. your use of products and Services including      but not limited to phone numbers and/or email addresses of calls, texts,      MMS, emails and other communications made and received by you and the      date, duration, time and cost of such communications, your searching,      browsing history (including web sites you visit) and location data,      internet PC location for broadband, address location for billing,      delivery, installation or as provided by individual, phone location;
  7. how your conduct and manage your account(s)      with us;
  8. your use of Pay As You Talk products and card      services including but not limited to details of your ongoing payments and      transactions, including those with retailers and our partners;
  9. debit or credit card details, banking details      and other payment information;

4. How We Use Your Information

We may use and analyse information about you in order to:

  1. provide you with access to parts of this site;
  2. process your order;
  3. supply Services and products that you have      ordered;
  4. contact you if necessary;
  5. verify that you are an authorised user for      security purposes;
  6. arrange for payment of goods or Services      purchased;
  7. inform you of any service related message or      of any new Services or functionality (eg the introduction of a new      messaging service);
  8. assist us with crime and fraud prevention such      as to check your identity;
  9. assist you with any product or Services      enquiries, including the investigation and resolution of service affecting      issues and dealing with any billing queries you may have;
  10. investigate any complaints or other enquiries      that you submit to us;
  11. enhance and personalise the products and      Services that we offer you and to develop new products and services;
  12. analyse markets and produce reports, perform      research and statistical analysis and to monitor usage behaviour      (including when you are no longer an Pay As You Talk customer);
  13. market our products and Services generally
  14. send information to you about our products and      Services from time to time by phone, post, email, text, MMS, automated      dialling equipment or other means (subject to any objection or preference      you may indicate when submitting your details to us);
  15. inform you of any products and Services      offered by other companies that we think may be of interest to you,      provided that you choose to receive this information;
  16. disclose your personal information or usage of      our services to certain third parties. 
  17. process your application when you apply for a      job online;
  18. crime, fraud and money laundering detection      and prevention; and
  19. aggregate information about you, your spending      and your use of the Services with information about other users of the      Services in order to identify trends ("Aggregated Data"). We may      pass Aggregated Data to third parties, such as advertisers, content providers      and business partners or prospective business partners, to give them a      better understanding of our business and to bring you a better service.      Aggregated Data will not contain information from which you may be      personally identified.
  20. analyse information about you including your      calling, searching, browsing and location data on a personalised or      aggregated basis. We may pass this data to the third parties mentioned in      (xx) above and we may use this information to provide you with targeted Pay      As You Talk or third party offers, promotions, adverts or commercial      communications.

5. Disclosure of your Information

We may disclose your information:

  1. to our partners, agents and subcontractors      (including prospective partners, agents and subcontractors) who are      involved in the delivery of providing products or services used or ordered      by you;
  2. to other companies in the Pay As You Talk,      including their respective partners, agents and sub contractors (including      prospective partners, agents and subcontractors);
  3. to credit reference agencies and fraud      prevention agencies;
  4. to insurance underwriters and administrators      ("Insurance Providers") where you choose to take an insurance      policy through us;
  5. to other communications companies;
  6. to any relevant public authority or law      enforcement agency;
  7. to third parties for checking details of job      applicants and employees;
  8. to third parties from whom you have chosen to      receive marketing information.
  9. where there is a change (or prospective      change) in the ownership of Pay As You Talk Limited to new or prospective      owners of Pay As You Talk. In these circumstances we would require them to      keep it confidential.
  10. where required by law, regulation or legal      proceedings;
  11. where we believe it is necessary to protect Pay      As You Talk or third party rights and property; or
  12. where you give us false or inaccurate      information and we identify or suspect fraud.
  13. Where we, or an affiliate processing your data      on our behalf, are compelled to do so by law;
  14. in response to a valid, legally compliant      request by a competent authority;
  15. during emergencies when we believe physical      safety is at risk;
  16. where the service is moderated; or
  17. in response to a complaint that that there has      been a breach of the Services terms & conditions or any other product      or service terms of which you have been notified.

6. Retention of Information

We retain information only for as long as we need it. In relation to the following information we are required to retain it for not less than six months and not more than two years in order to ensure that this information is available for the purpose of the investigation, detection and prosecution of serious crime:

  1. User ID and telephone number allocated to any      communication entering the public telephone network;
  2. Name and address of subscriber to whom an      Internet Protocol (IP) address, user ID or telephone number was allocated      at the time of a communication;
  3. User ID or telephone number of the recipient      of an Internet telephony call;
  4. Name and address of subscriber and user ID of      the intended recipient of a communication;
  5. Date and time of log-in and log-off of our      Internet access service, IP address and user ID of the subscriber;
  6. Internet service used;
  7. Calling telephone number for dial-up Internet      access of the originator of a communication; and
  8. Digital Subscriber Line (DSL) or other end      point of the originator of a communication.

7. Accessing your Information

  1. If you are an Pay As You Talk Portal      Registered Customer, you may verify, update or amend the personal      information you have provided to Pay As You Talk online at any time by      clicking on "My details" under the heading "My Pay As You      Talk ". The 'opt-in' on the website allows you to select whether you      receive marketing information from Pay As You Talk only, or from our      business partners. You can opt-out of either or both at any time.
  2. We can supply certain types of personal      information on request: including but not limited to billing, name and      address, aggregated phone usage. Requests should be made in writing and      include your name, mobile telephone number and proof of your identity      (such as a photocopy of your passport, birth certificate or driving      licence) and address (for example, a copy of a utility bill or bank      statement), and the information you require. We'll charge you £10 to cover      the administrative cost of supplying the requested information. If we hold      any inaccurate information about you, please tell us and we will correct      it.
        Our address is: Data Controller, Pay As You Talk Law: Langley House, Park      Road, London, N2 8EY.

8. Changes to this Policy

We will keep this policy under review and any changes made from time to time will be posted on this page.

9. Security and Protection of Customer Information

  1. Security
    1. Passwords
           You must not share your password for any message services or Portal       access. Your passwords and the answers to secret questions are your       responsibility, and must not be disclosed to any third party. This is       also important for your own protection.
    2. Data Security Procedures
           We are constantly reviewing our procedures to protect your personal data       from unauthorised access, accidental loss and/or destruction. We use       industry standard secure socket layer (SSL) technology to encrypt       sensitive information such as financial information, eg your credit card.
           We may employ third parties to provide services on our behalf. In such       cases, if they collect any data on their own behalf they will provide       their own privacy policy. We do endeavour to ensure that any partners we       use apply the same high standards of privacy and security over your       information. However, we advise you to read their policy carefully.
    3. Security of Communications
           Please be aware that communications over the Internet, such as e-mails       and Webmails, are not secure unless they have been encrypted. Your       communications may route through a number of countries before being       delivered - this is the nature of the World Wide Web/Internet. Pay As You       Talk cannot accept responsibility for any unauthorised access or loss of personal       information that is beyond our control.
    4. Media Messaging
           If you are registered with www.payasyoutalklaw.com, any Media Messages       you send to an email address, including Media Messages from your phone       and messages from www.payasyoutalklaw.com, may include personal details       such as your registered first name and last name, your phone number or       email address which will be displayed in the 'from' field of the message.
    5. Pay As You Talk Law Chat rooms and Opinion       Forums
           You are reminded that chat rooms and opinion forums are for public       discussion. Any personal information that you choose to supply when you       participate in these discussions is widely accessible. Never reveal any       personal information such as your telephone number, postal or email       address when you participate in these discussions.
  2. Users 16 and under
        If you are aged 16 or under, please get your parent or guardian's      permission before providing any personal information or before taking part      in any www.payasyoutalklaw.com discussion. Users without this consent are      not allowed to provide us with personal information.
  3. Co-Branded Micro Sites and Third Party Sites
        Some web pages and Micro Websites included within Pay As You Talk Law's      websites may be co-branded with third party names, logos, or properties.      These Micro Websites are operated or maintained by or on behalf of Pay As      You Talk Law. While such third parties are sponsors of these web pages or      Micro Websites, the third parties do not share in any personally      identifiable information collected within those web pages or Micro      Websites unless otherwise stated.
        This policy does not apply to third party sites that you may access via      our Portals. You should therefore ensure that you are familiar with the      applicable third party privacy policy before entering any personal      information on a third party site.
  4. Non-EEA Use of Information
        The information you provide to us may be passed to third parties located      outside the European Economic Area. Countries outside the European      Economic Area do not always have strong data protection laws. However we      will always take steps to ensure that your information is used by third      parties in accordance with this policy. Additional terms and conditions      may be presented when signing up for specific products and Services.
  5. Marketing Information from Third Parties
        If you choose to receive marketing information from other companies, we      will only disclose your personal information to these companies where they      have undertaken not to use your personal information for any purpose other      than to provide information to you or other uses to which you have agreed.      If you decide that you no longer want to receive information from a      particular company, you should contact that company directly. You should      be aware that if you subsequently give any personal information to another      company, the uses to which that information may be put will be determined      by that company's privacy policy.
  6. Cookies
        A "cookie" is a piece of information, like a tag, which some      websites create on your PC/mobile phone which identifies your PC/mobile      phone whenever you visit that website. In order to provide you with the      best possible online experience, Pay As You Talk Law may create cookies      when you visit the Pay As You Talk Law site. In order to help you, cookies      may be used to: 
    1. limit the frequency with       which you will see particular advertisements or Pay As You Talk Law       announcements on the site;
    2. identify your defaults if       you have set up a customised homepage;
    3. keep track of how many       times you do specific things whilst using the Services;
    4. track where you have come       from if you were referred to our Portal;
    5. provide you with self-help       information; and
    6. make our email offers more       relevant to you by taking into account your response to previous email       offers.

Agents of Pay As You Talk Law, who assist in the serving and targeting of advertisements, promotions and other marketing messages, may use cookies to collect anonymous data such as how many people have viewed a particular page each day. Data collected by cookies will not otherwise be passed to any third party.
You have the ability to accept or decline cookies. Most PCs automatically accept them but you can modify your browser settings to decline if you so wish - click here to switch off cookies on your browser. If you decline cookies, some aspects of the Pay As You Talk Law site may not work on your PC/mobile phone and you may not be able to access areas you want on the website. For this reason we recommend that you accept cookies. If you select the 'Remember Me' function, where it is available, for any return visits, you will need to have cookies enabled on your browser.
Finally, please note that advertisers and other third parties may use their own cookies or action tags when you click on their advertisement or link to their website or service, on or from our website. These third parties are responsible for setting out their own cookie and privacy policies.

  1. FAQS on other related issues
    1. How to avoid receiving Spam
      1. Think before you give out your e-mail        address
              Try to avoid giving your main e-mail address on web sites, chatrooms,        newsgroups or to companies. There are many places online that provide        free e-mail accounts. You could set up a separate account to use when        signing up to an Internet service, or for online shopping. This way your        main e-mail address cannot be "harvested" by spammers. Avoid        forwarding chain letters or petitions. These lists of addresses can be        used by spammers.
      2. Never reply to Spam
              This includes the notorious "click here to unsubscribe" trick.        While it looks as if you are being given a chance to opt out of        receiving further unsolicited e-mail, in fact you will be letting the        spammer know that your e-mail address is active, leading to yet more        Spam being sent. Don't click it - just delete the e-mail.
              You should also avoid trying to Spam the spammers, you will end up being        blacklisted as a spammer yourself.
      3. Blocks and Filters
              Your Webmail has simple Spam blocking features already. Have a look for        the pages on "spam" or "junk mail" in the 'Help'        section of the Webmail service. If you are downloading emails onto your        home PC, then email your Internet Service Provider or search their        website to find out about Spam blocking services they may offer. There        are various software programs to help you block Spam.
      4. To prevent cold calling to        your mobile phone, you should register your number with the Telephone        Preference Service. Visit www.tpsonline.org.uk

Glossary

Broadband services
The following services: broadband Internet connection and access, modem and associated cables and filter(s) lease services, IP address services, maintenance and support services, and such other services as are agreed in a broadband order or as Pay As You Talk Law may agree to provide you from time to time under the broadband contract.

Internet
The international system of interconnected computer networks utilising standard protocols and procedures to transmit electronic data.

Network
The electronic communications system by which we make Services available in the United Kingdom.

Pay As You Talk Law Group
Pay As You Talk Law Limited and any companies which are a holding company or subsidiary of Pay As You Talk Law Limited as defined by section 1159 of the Companies Act 2006.

Portals
Our web, WAP, Pay As You Talk Law Active and XDA portals and any other services and portals we introduce from time to time.

Media Message (MMS) (Multimedia Messaging Service)
A message that can contain text, images, video and audio.

Micro Websites
Self-contained websites relating to a particular product, eg Talklaw or a promotion, eg Prepaid Legal Advice Calling Card, built to function independently of the main website.

Services
Any services supplied by Pay As You Talk Law to users, including but not limited to: mobile airtime and data, Web Services, Webmail, WAP Services, Services and Broadband.

Spam
Unsolicited "junk" e-mail or messages sent to large numbers of people to promote products or services. The term also refers to inappropriate promotional or commercial postings to discussion groups or bulletin boards.

WAP Services
Services provided via Wireless Application Protocol (a secure specification that allows users to access Content via handheld wireless devices such as mobile phones). " Pay As You Talk Law Active" refers to those WAP Services made available to Pay As You Talk Law Network customers directly from the Pay As You Talk Law Active menu on your device.

Webmail
An email system that can be accessed via the web browser.

Web Services
Services provided from our website www.payasouytalklaw.com and any additional websites linked from our website.

Services terms and conditions.
Terms and conditions for our Services located on our website.